Doom Eternal Can't Connect To Bethesda

Hello Sigmi,

Welcome to Xbox Community Forum. Thank yous for sharing your concern with united states of america today and we hope that all is well.

We're sorry to hear that you are having issues launching Doom Eternal. Permit u.s. check on this together so yous will get back to gaming.

To better isolate your issue, nosotros would like to ask few questions:

1. May nosotros know what Doom Eternal edition for PC you installed from Xbox app - Doom Eternal Campaign, Standard, Deluxe, The Aboriginal Gods - Part One?

2. Did this game launched with no issue earlier? Is at that place an update that happen before this issue start to bear witness?

3. Since the error message detected Twitch Studio, may we know if yous have tried to sign out on Twitch Studio and sign in back?

4. May we inquire for any troubleshooting y'all have done so far?

Please, practice not forget to check here for known bug that might exist related to your business.

Xbox Condition

Known Issues for Game Launches

We expect forrad to your response.  Kindly let us know, if there is whatever misunderstanding or clarifications of our description by sending us a answer.

Sincerely,

Kathy A.

Xbox Forum Moderator

Microsoft Community

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Hi, Sigmi ,

I promise you are doing well today. Welcome to the Xbox Community. Cheers for reaching out to Xbox Forums. I come across that you have issues with Doom Eternal on PC Game Pass. I am happy to aid and provide some suggestions. The Video driver error could mean either you demand to reinstall your Graphics card drivers or update them to play the game. Do you lot accept other things running in the back related to Twitch or an overlay? Likewise, DOOM Eternal - Bethesda Support   become to this site and select What tin I do if Doom Eternal is crashing on PC? What Graphics card are you using, Nvidia or AMD?

I hope these suggestions aid! If this answers your question, please marking the thread as "Answered."

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Hi Kathy,

1. Entrada. I haven't tried other modes. (I tried - update below)
2. I've installed the game for the first time, and it never run without described issue.

3. I uninstalled Twitch Studio completely. I use OBS Studio, merely obviously, I tried running Doom with OBS studio closed. I don't have any other capturing/streaming software except Nvidia utils that are included in the GeForce experience suite and I don't use information technology.

iv. The simply thing I've tried was uninstalling Twitch, restarting PC, and updating graphics drivers. I besides tried to somehow connect my Microsoft account with Bethesda account merely I didn't find such option (I did discover e.g. EA account and was able to connect it, no Bethesda though)

I haven't establish any issues listed on Known Issues for Game Launches.

EDIT: I've just checked different modes. All modes behave exactly the same: when I endeavor inbound Bethesda account credentials, the game closes and a broken xbox "game user interface" shows up.

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Hello,

I haven't tried Bethesda support yet. I will mail service there also.

I already tried reinstalling the graphics driver. I have nvidia RTX 3070.

To be honest it doesn't seem like a problem with GPU: intro runs without any issues, the game closes not when screen changes (to possibly problematic scene or something) only when I click on the username or countersign input on Bethesda in-game login page.

It definitely seems similar the problem with that weird "game user interface" window with i unlabeled input, that opens up at the same time. I haven't tried entering something (similar e.one thousand. my email accost) in that window either because I take no idea what that window is.

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Thanks for the swift reply and for sharing the details, Sigmi.

Upon isolating your concern, you might exist having bug with the account signed into apps related to games or your account needs to be updated.

May we know if you take tried to sign into your account in the main page - Home | Bethesda.net?

Shortly after uninstalling the Twitch Studio, may nosotros know if y'all still have the aforementioned issue launching Doom Eternal?

Kindly effort the suggested troubleshooting below:

1. Update PC and Xbox apps(Xbox app/Xbox Console Companion, Xbox Accessories, Xbox Game Bar, Gaming Services).

2. Restart device.

3. Delight go to Settings > Apps > Apps & features > Select the Doom Eternal. Select the Advanced options link under the name of the Microsoft Store. On the folio that opens, selectRepairif it'south available. If it isn't available, selectReset.

4. Delight make sure you know your Microsoft and Bethesda business relationship passwords. You may test your account credentials by visiting the Microsoft and Bethesda website.

5. For the reason, you will demand to sign out to your Microsoft account on Microsoft Store and Xbox apps. In that way, this will clear any sign in related to games.

6. Please launch Doom Eternal and try to sign into your business relationship.

Let us know how information technology went.

Kind regards,

Kathy A.

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Howdy Sigma,

Delight try the following suggestion, as I had user with a like issue with Doom.

Reinstall the Gaming Services app on your Windows ten/11 device:

1. Select theSearch icon on the taskbar, blazonpowershell, correct-click onWindows PowerShell, and so selectRun as administrator.

2. In Windows PowerShell, type the following control and printingEnter:

3. get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers

4. In the aforementioned window, type the post-obit command and printingEnter:

5. start ms-windows-shop://pdp/?productid=9MWPM2CQNLHN

6. Install the app on that page and selectAye when you lot receive the User Account Control (UAC) prompt.

7. Restart your device and endeavor to install the game over again.

Apply the System File Checker tool to repair missing or corrupted system files If some Windows functions aren't working or Windows crashes, utilise the Arrangement File Checker to scan Windows and restore your files. Sometimes corrupted files can cause issues.

I hope these suggestions help! If this answers your question, please mark the thread as "Answered."

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Hello Sigmi,

Nosotros promise you are doing fine.

Nosotros would like to follow up regarding your business concern as we notwithstanding have non received any response from you since our last follow up message. Delight feel free to create a new thread if you lot have different and new concerns - Create a new question or start a discussion

Kind regards,

Kathy A.

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Hi Sigmi,

We accept not heard anything from you since from our last follow upward message. If you have other concerns please practice not hesitate to create a new thread and we would exist more than happy to assistance you with it. Have a great twenty-four hours ahead of you.

Kind regards,

Kathy A.

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Source: https://answers.microsoft.com/en-us/xbox/forum/all/cant-run-doom-eternal-keeps-crashing-when-trying/f723f442-dd8f-4582-ab10-5ad1deb4548a

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